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Shipping & Returns

How soon can you ship my order?
We have a very quick turnaround time! All orders are usually made up within 1-2 days, then shipped either with UPS Expedited Mail Innovations or UPS SurePost. Low cost shipping upgrades are available.

We do everything we can to get your order out in a timely fashion. However if there are shipping delays or other unforeseen delays on your order we do not upgrade your shipping speed.

International Orders Outside of the US and Canada
All orders are made and shipped within 1-2 days. We do everything we can to get your order out in a timely fashion. Orders shipped outside of the US and Canada may experience delays due to customs. Please note that we are not responsible for customs fees/taxes or international shipping delays. 

Delayed or lost packages are outside of our control. UPS does not consider an international package lost until 30 days have passed since the last tracking update. Only once that happens are we able to file a claim. We will then work with UPS to either refund or replace your order. If they choose to deny our claim, we are not held responsible for the lost item. We apologize for the inconvenience. 

USPS Shipping Delays
We strongly recommend upgrading your shipping at check out to UPS Ground for faster transit. We are not held responsible for items that are lost in mail so please ensure beforehand that the shipping carrier and address you checkout with are correct. Lost mail does not qualify for a refund or replacement.

Non personalized items are returnable. Contact us within 7 days of receipt to get a return authorization and instructions for return. Buyer is responsible for return shipping costs. Returned items must be in original condition. Personalized items are not eligible for return as they were custom made by hand just for you.